Our aim is to have constantly improving customer satisfaction. The system is extraordinarily simple. Ring or email us with the problem or idea.

And sometimes the customer doesn't even have to do that; as we consistently identify problems and ideas on the regular 90-day customer service visits after construction.

We're so focussed on our performance that we publish the results this website. Here are the current results from the seven major projects since March 2001:

THE BENEFITS OF OLD-FASHIONED CUSTOMER SERVICE

  • 50% of issues responded to on the same day
  • 75% of issues responded to by the next day
  • 25% of issues solved within three days
  • 50% of issues solved within two weeks

And once the issue is resolved, the information and knowledge gained about how your building is working for you becomes the feedstock for improved quality of buildings in the next project.

PROJECT PERFORMANCE

TIME IS MONEY

When a construction contract runs to schedule, costly re-negotiations of leases or temporary premises for the customer are not required. With Frankham Building's quality system consistently meeting deadlines early, thousands of dollars are saved.

The last four contracts have been completed at least 10% earlier than forecast.

THE BUCK STOPS HERE

Jim Frankham
owns and operates Frankham Buildings. He's the initial point of contact, and is responsible for the system that ensures customer needs are resolved as rapidly as possible.

Problems are solved faster and ideas implemented quicker because our ability to out-perform competitors is based on old-fashioned customer service.

Email Jim


MODERN DESIGN-BUILD, OLD-FASHIONED CUSTOMER SERVICE|Contact Frankham Buildings