Our experience has taught us that quality cannot be “inspected” into a building. It has to be “built” in. The practical way of “building in quality” is to learn from the feedback from our customers to constantly improve the process of design and build.
How can we do that if we are locked into a price-tendering process that has Tom supplying us with roofing on one job, Dick the next, and Harry on the following project ?
To constantly bring new learning and knowledge to each new project, we find it's best to identify suppliers that focus on pride of workmanship and stick with them through good times and bad.
We do call for competitive pricing to ensure we're not out of whack. But, so long as a Preferred Supplier is within an acceptable pricing range, and is totally committed to our quality programme, the job is his.
PREFERRED SUPPLIERS CURRENTLY
75% OF THE VALUE OF A DESIGN-BUILD.
THE AIM IS TO ACHIEVE 100%.
AVERY TEAM ARCHITECTURE LTD Kerry Avery has been in business as an architect for 26 years.
We chose Avery because of his consistent creative flare, and the excellent people working with him. His team can grapple with some very difficult building issues and come up with a solid, practical solution, quickly, on-time and on-budget.
K.W. BALDRY LTD Our electricians have been in business for well over 50 years. We appreciate their old-fashioned customer service. If all tradesmen were as diligent as Todd Murphy in completing Quality Sheets, we'd have the most rapidly improving organisation in New Zealand.
IPL LTD John Ingleton established his plumbing business 17 years ago. With plumbing, most of the work is unseen, so it's essential to be dealing with an honest outfit.
And that's what we like about John. We get it straight, and he's quick to identify if and when things go wrong, fix it, improve the quality and move on.
KIWI ROOFING LTD When we asked Paul Connell why we should select his company, we liked the straightforward response; "To do a good job, perform on time, and build a good reputation". After a few projects and seeing his commitment to the quality programme, the well-run company had us convinced he meant it.
COOKE INDUSTRIES LTD The reason we use David Cooke's company for all air conditioning is the simple fact that the result works.
Over the years, one of the main customer complaints was that the aircon 'couldn't keep up'. No more, thanks to a commitment to engineering quality and customer service during 76 years in business.